Best Service // The Editors Choice
Mandarin Oriental
True Story. JohnH got stuck in an elevator at Mandarin Oriental for 15 minutes. After being freed, he went on his way to go do some Vegas stuff. Upon returning to the hotel a number of hours later, the hotel manager and a number of staffers apologized to him about his inconvenience using his first name, which he didn't give to them earlier.
Another true story. MikeE mentioned in conversation with an employee that he was visiting to celebrate his parents' birthday, the next day all sorts of birthday greetings were sent to his folks from the hotel. This is six star service.
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