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MGM's M Life Insider Busted For Stealing Your Points

By Chuckmonster on Thursday, 10th May 2012 9:05am
  » filed under Las Vegas  comments: 6


We knew it was just a matter of time before someone hatched a scheme to abscond with virtual currency of casino comp clubs - credits, points, free play, whatever.

This week an MGM Resorts International employee pled guilty for orchestrating a ring of thievery from the inside. MGM analyst Tony Ahn accessed M Life databases (then the MGM Players Club), prowling for unused free play, transferred them to fake accounts and had his cronies use the points to grind out some winnings at the slot machines.... $863,895.

This is a major breach of customer trust. Were affected customers informed of their points being stolen? Did MGM reinstate lost points? Did MGM issue an apology to affected customers? Should't all M Life users be notified about this?

With M Life hitching its wagon to other customer loyalty programs, events like this have the potential to wipe out hard credits across multiple platforms. Can we trust M Life?

Tagged: m life   crooks   comp clubs   


Comments & Discussion:

Moron. The kid didn't know how good he already had it, but he'll find out in a few years when he gets out of jail and tries to get another job.

For some reason this doesn't surprise me that it's MGM. Given the absolute crap there system has been and all of the visible mess it is on the outside, I only can imagine what a cluster it must be from an internal operations standpoint. I'm actually surprised they caught him as my instincts tell me, this was probably fairly easy for him to do.

For me, the litmus test here will be to see how MGM Resorts handles this from a customer service/public relations standpoint. There's some significant damage control that needs to be done here, both in terms of actual reparations as well as mending the public perceptions of MLife.

busted because of facebook...

There have been on one to many occasions that my play was not comped correctly. I asked the pit boss ahead of time what the bet, times hours played an I kept track of my time. A month or so later when I went back expecting a certain amount of comps, my point value wasn't correct and they had no idea why. Sorry sir...

As much as I hated to do it Total Rewards or Wynn gets my play. So far so good.

A couple of years ago I had about $300 of Point Play vanish from my account. I made a couple calls and they gave me the date of when it was played out at Mandalay Bay. I explained that I would have loved to been the one playing it that day, but alas I was home - about 1800 miles away. They said it would be credited back to my account within a couple of days, but it wasn't until a trip to the Players Club desk on my next visit when I actually got it back. They never could explain how someone could access my Point Play without using my actual card.

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