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Tom McCartney Joins Cosmopolitan

By Chuckmonster on Tuesday, 13th December 2011 2:38pm
  » filed under Las Vegas  comments: 4


Tom McCartney Cosmopolitan

Former Tropicana and Planet Hollywood top dog Tom McCartney has found himself a new gig - Chief Operating Officer - at The Cosmopolitan of Las Vegas.

As many of you know, Tom is the guy responsible for resurrecting, optimizing and tuning up properties that are in need of a little adult supervision. He worked wonders changing Planet Hollywood from punchline to acquisition target and spearheaded the amazing transformation at the Tropicana.

So what is a guy like Tom to do at a property that still has that new resort smell?

Fix the operations, thats what.

As evidenced by Cosmopolitan's dramatic showing in this years Trippies nominations, the joint has certainly captured the imagination of VTs readership and not all of it is good. We expected Cosmopolitan to make a great showing in the dining, dancing and drinking contests, but seeing how omnipresent it is in so many of the "worst" categories, it is obvious that customer experience at Cosmopolitan is mixed at best.

We've said it from day one.... until Cosmopolitan sorted out its hotel operations, it would be doomed in its quest to compete for the really big business. With the addition of Tom McCartney, Cosmopolitan gets a guy who has produced results at his properties time and time again. Expect big changes at Cosmopolitan over the next year... starting with service culture, hotel operations and a big changes in casino operations and marketing.

Congratulations Tom!

Check out the Vegas Gang's interview with Tom McCartney from Vegas Podcast-a-Palooza #3 right here.

Tagged: tom mccartney   cosmopolitan   


Comments & Discussion:

McCartney will do great things until John meets his Yoko, and the whole thing unravels.


Damn, that's funny, Misnomer.

They are halfway there. If they expand the casino into some od thier wasted space and start treating gamblers right the place can make money.

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