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Update: TMZ Picks Up The Cold Water At Encore Story

By Chuckmonster on Wednesday, 24th June 2009 12:37pm
  » filed under Las Vegas  comments: 1

   

Mike E's story about Encore's hot water problem has been "picked up" by gossip hounds TMZ (Hi Harvey, love you on People's Court mwah mwah) with a notable addition - a scan of the excuse letter distributed by Wynn Resorts, "signed" by Steve Wynn.

For 40 years I have been developing and operating resorts and I have never experienced a problem such as this. These complexes are designed by engineers, who craft systems to help us avoid critical failures. In addition, my management team is focused on fulfilling your every expectation. As such, we are all embarrassed and deeply sorry for the inconvenience this has likely caused.

Guests were given $50 credit to their hotel bill and complimentary access to the WYNN spa (not the Encore spa, which was also suffering from plumbing issues.)

Thanks to VT Reader Jared for the tip off.



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Comments & Discussion:

That letter in genuinely apologetic. No mention of that in all the venomous online reviews.

$50 to take a cold shower? Where do I sign up?



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