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Harrah's Joliet Goofs - Sends 525 Dollar Cash Coupons By Accident

By Chuckmonster on Saturday, 19th November 2005 6:24pm
  » filed under Las Vegas  comments: 0

   

Going to the casino is all about luck, but hundreds of people on the mailing list for Harrah's Joliet casino got luckier than most when they were sent -- by accident -- coupons redeemable for $525 in cash.

On Wednesday, the casino mailed more than 1,000 coupons to customers through a third-party vendor. But instead of the usual $15 and $20 coupons regular patrons such as Lora Duncan, of Wilmington, are used to, single coupons good for $525 were sent out.

"There was an error with the vendor we use for our direct marketing program," the casino's vice president of marketing, Doug Lima, said. "We were learning of this error the same time many of our guests did."

Friday, Harrah's said it would honor the faulty coupons that were mailed out.

"At Harrah's, we place the utmost value in the loyalty of our guests, and the trust they've placed in us," Illinois regional president Joe Domenico said in a statement.



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