THEreview: THEhotel at Mandalay Bay

THEdeal with THEhotel: Don't believe THEhype

Posted by Chuckmonster

THEcommode has a neato little sticky tab on the end of the toilet paper roll that says THEtp. Amusing, nice touch.

We settled into the room quite quickly, I planted myself on the couch perusing the Mandalay Bay channel as Miss Monkay attempted to make arrangements for spa treatements the following day. Her call to guest services yeilded zero results - THEhotel has no concierge, and they'd rather you don't bug them if you have any questions. Again, this isn't Wynn Las Vegas. Continuing in the "lousy service" department, room service the following morning revealed a lack of proper dining location. The office chair was repurposed from behind the desk and a lounge chair (about 2 feet lower than the room service cart) was pulled up next to the meal. The room service porter said "you can grab a coupla throw pillows from the couch and put them on the chair to compensate." He didn't do it, he just mentioned then split.

Again, this isn't Wynn Las Vegas... it isn't even the Flamingo. Further examples of "lost in customer service land" included THEspa moving Miss Monkays reservation to the "other" spa in Mandalay's tower, and giving her zero directions to get there. She wandered about the casino looking for it, and missed the first 20 minutes of her massage because of this. At the same time, I plopped myself in the casino for a little chill-out video poker session. 40 minutes later the waitress took my drink order, 30 minutes later she arrived. Two hours of video poker yeilded me one drink and my exceptional "remember me and bring another Colorado Bulldog as soon as you can" tip later in the evening to a different waitress resulted in my never seeing her again. Merry fucking Christmas. Using the "remember me" tip at Wynn Las Vegas yeiled a row of Colorado Bulldogs perched on my video poker machine - a new one arriving every 5 minutes. Again... this isn't Wynn Las Vegas.

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Comments & Discussion

I agree the service at Mandalay is pretty bad, but the rooms at THEhotel are beautiful. Wynn is the way to go.

Great review.. I was going to stay here next time I was in Vegas (sucker for the aquarium) but now I think I will save my 'pennies' for the Wynn.

While my visit to THEhotel back in 2005 was, on balance, a good one, you make an interesting point that providing amenities in lieu of service is a the preferred business model for most upmarket Vegas hotels. While we never encountered any rude or hostile employees, there were quite a few I would characterize as indifferent, particularly in the small lobby bar and the front desk. The Bathhouse Spa was the one area we did receive very good service.

For the money, I would agree that Wynn is a much better experience. It takes more than a nice room to build a successful hotel.

I did fine at THEhotel, but then I'm not a heavy user of hotel services. I already know what restaurants I want to go to, where I want to gamble, what spas to visit, etc. I had good service in the lounge and at Mix, though.

It's really hard to fault the rooms at THEhotel and the Mandalay pool complex is nice as long as you're willing to shell out the extra for the adults only pool.

The sports book is fine. Table games are more fun over at the Luxor on the other side of the little mall.

THEbathouse is only just OK. Wynn has it beat for luxury and Canyon Ranch has it beat for services.

I think THEhotel is worth it for the room, if you catch a decent rate.

GREAT website!

I've had similar experiences at Mandalay Bay: beautiful rooms, generally rude service and guests that all seem to be having a 'bad convention'.

My most recent trip was to Mirage; the service was fantastic throughout. One of many great places to stay in Vegas, the best vacation city in the world!

weird. couldn't find it via browsing. thanks chuck!
skimming the review the rooms sound nice but not good value at THE. value is always a dicey mathematical formula, but i think 550 DR seems worthy of consideration...

Things must have definitely changed since this review was written. I have stayed at THEhotel 3 times in the last year and outside an incident with the lock on one room our stays there have been the best of any In Vegas, that includes the vaunted and IMO over hyped Wynn. THEhotel does have a concierge, to the right of the check in desk as you enter th lobby first off and the staff has went above and beyond every time we had a need to be full filled.

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