THEreview: THEhotel at Mandalay Bay

THEdeal with THEhotel: Don't believe THEhype

Posted by Chuckmonster

The toiletries were presented on multiple mirrored shelves and included a generous array of products - shampoos, conditioners, soaps, mouth wash, body wash, face wash - everything except Ape wash (for those with Simian travel partners).



Between the sinks there was a small vase with an elegant red flower that, upon closer inspection was not only FAKE, but DIRTY and MOLDY.

THEcommode has the ubiquitious toilet phone of which we quote from our sister site review of the Reno Peppermill Resort Rooms:

Now... think about this. People sit on the can working thier third trip to the buffet table out with great pains, pushing, pumping, dropping, dabbing, flushing, pushing, wiping, pushing, flushing - and talking on the phone. Do YOU really want to put that phone up to your mouth and ear? Does it get sanitized? I don't think so. Beware of Toilet Phones - there isn't even a phone sized ass gasket.



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Comments & Discussion


I agree the service at Mandalay is pretty bad, but the rooms at THEhotel are beautiful. Wynn is the way to go.

Great review.. I was going to stay here next time I was in Vegas (sucker for the aquarium) but now I think I will save my 'pennies' for the Wynn.

While my visit to THEhotel back in 2005 was, on balance, a good one, you make an interesting point that providing amenities in lieu of service is a the preferred business model for most upmarket Vegas hotels. While we never encountered any rude or hostile employees, there were quite a few I would characterize as indifferent, particularly in the small lobby bar and the front desk. The Bathhouse Spa was the one area we did receive very good service.

For the money, I would agree that Wynn is a much better experience. It takes more than a nice room to build a successful hotel.

I did fine at THEhotel, but then I'm not a heavy user of hotel services. I already know what restaurants I want to go to, where I want to gamble, what spas to visit, etc. I had good service in the lounge and at Mix, though.

It's really hard to fault the rooms at THEhotel and the Mandalay pool complex is nice as long as you're willing to shell out the extra for the adults only pool.

The sports book is fine. Table games are more fun over at the Luxor on the other side of the little mall.

THEbathouse is only just OK. Wynn has it beat for luxury and Canyon Ranch has it beat for services.

I think THEhotel is worth it for the room, if you catch a decent rate.

GREAT website!

I've had similar experiences at Mandalay Bay: beautiful rooms, generally rude service and guests that all seem to be having a 'bad convention'.

My most recent trip was to Mirage; the service was fantastic throughout. One of many great places to stay in Vegas, the best vacation city in the world!

weird. couldn't find it via browsing. thanks chuck!
skimming the review the rooms sound nice but not good value at THE. value is always a dicey mathematical formula, but i think 550 DR seems worthy of consideration...

Things must have definitely changed since this review was written. I have stayed at THEhotel 3 times in the last year and outside an incident with the lock on one room our stays there have been the best of any In Vegas, that includes the vaunted and IMO over hyped Wynn. THEhotel does have a concierge, to the right of the check in desk as you enter th lobby first off and the staff has went above and beyond every time we had a need to be full filled.

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