THEreview: THEhotel at Mandalay Bay

THEdeal with THEhotel: Don't believe THEhype

Posted by Chuckmonster

When all the cards were played, and she had finished her Academy Award winning performance as computer checker, we ended up with a room on the 5th floor with "no view." Not wanting to prolong the agony, we grabbed our shit and headed towards the poorly marked elevators and got on the wrong one, then the correct one.

Elevators themselves are smallish, with a faux-Mondrian meets Partridge Family mosaic on the wall and an LCD screen touting Mamma Mia, BATHHOUSE, and other ameneties THEhotel offers. These mini-screens are in all of THEhotel's hallways, a way of hiding an advertisement into the oooh and ahhhh of technology. It's still just an ad and you get to see em every 40 yards in the hallway of THEhotel.

Upon exiting the elevator at floor 5, I was taken by low lighting, dark walnut veneers of the walls, and slate hewn carpet and decorations. Each of the hotel room doors feature an illuminated Number sign, with warning lights on them that alert housekeeping staff to "Make up Room" or "Do Not Disturb" status of each room. Gone are the days of the do not disturb door hanger, and, more importantly, the joy of removing or re-arranging them on an array unsuspecting neighboring rooms. Also notable in the hallway leading to our room was the intense perfumy smell of THEhotel... whew... strong.

We arrived at the room, inserted our key with the typical heightened expectations and swung open the room.

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Comments & Discussion

I agree the service at Mandalay is pretty bad, but the rooms at THEhotel are beautiful. Wynn is the way to go.

Great review.. I was going to stay here next time I was in Vegas (sucker for the aquarium) but now I think I will save my 'pennies' for the Wynn.

While my visit to THEhotel back in 2005 was, on balance, a good one, you make an interesting point that providing amenities in lieu of service is a the preferred business model for most upmarket Vegas hotels. While we never encountered any rude or hostile employees, there were quite a few I would characterize as indifferent, particularly in the small lobby bar and the front desk. The Bathhouse Spa was the one area we did receive very good service.

For the money, I would agree that Wynn is a much better experience. It takes more than a nice room to build a successful hotel.

I did fine at THEhotel, but then I'm not a heavy user of hotel services. I already know what restaurants I want to go to, where I want to gamble, what spas to visit, etc. I had good service in the lounge and at Mix, though.

It's really hard to fault the rooms at THEhotel and the Mandalay pool complex is nice as long as you're willing to shell out the extra for the adults only pool.

The sports book is fine. Table games are more fun over at the Luxor on the other side of the little mall.

THEbathouse is only just OK. Wynn has it beat for luxury and Canyon Ranch has it beat for services.

I think THEhotel is worth it for the room, if you catch a decent rate.

GREAT website!

I've had similar experiences at Mandalay Bay: beautiful rooms, generally rude service and guests that all seem to be having a 'bad convention'.

My most recent trip was to Mirage; the service was fantastic throughout. One of many great places to stay in Vegas, the best vacation city in the world!

weird. couldn't find it via browsing. thanks chuck!
skimming the review the rooms sound nice but not good value at THE. value is always a dicey mathematical formula, but i think 550 DR seems worthy of consideration...

Things must have definitely changed since this review was written. I have stayed at THEhotel 3 times in the last year and outside an incident with the lock on one room our stays there have been the best of any In Vegas, that includes the vaunted and IMO over hyped Wynn. THEhotel does have a concierge, to the right of the check in desk as you enter th lobby first off and the staff has went above and beyond every time we had a need to be full filled.

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