The Deluxe Room at The Cromwell Las Vegas
The VegasTripping Review 2015
The Cromwell, formerly known as Bill's Gambling Hall and Saloon, Barbary Coast and for about a three months of split seconds, the Gansevoort, shares Las Vegas' busiest intersections with three iconic hotels - Ballys Las Vegas (the original MGM Grand), Bellagio (previously the Dunes) and Caesars Palace (previously a pile of dirt.) For years, Bill's operated as a red-headed stepchild amidst Caesars Entertainment's Total Rewards program, barely integrated and operating on borrowed time.
After surveying customers for two years about brand names for a new boutique hotel on the Strip, Bill's finally closed in early 2013 to make way for an upgraded boutique hotel. One year, two hotel names, a corporate bankruptcy and a down to the steel renovation later, The Cromwell opened to the public in February 2014 to mostly positive reviews.
I stayed at Cromwell in June 2015, hoping to hit the sweet spot where kinks had been worked out and post-opening excitement had yet to devolve into employee malaise. Arriving at the Cromwell by car proved to be a complicated affair, the entrance to the self parking garage was blocked by traffic cones sending me back out into the maze of roads that encircle the ass end of the Flamingo. On second attempt, I pulled up to the valet stand and tossed them the keys, grabbed my stuff and headed for reception desk which is only steps away from the rear entrance. I love the smell of a new hotel.
Check in was a breeze, there were two receptionists on duty and one person in line. After handing over my credentials, the receptionist began attempting to engage me in lead generating small talk via a canned array of "second questions" - "what brings you to Las Vegas?", "do you have plans for tonight?" "Do you have show or dinner reservations?" I noticed lots of this kind of promotional/small talk from employees all over the city. I'm generally not one to engage in idle conversation, particularly after a 4.5 hour drive through the desert and a hamburger hangover. The receptionist told me there would be a $100 hold on my credit card per night in addition to the $161/night rate I booked at (plus tax and a $30 resort fee.) Total inclusive charge for one night: $226.39.
When all was said and done, the receptionist came around to the other side of the counter to hand me my keys (classy) and motioned for me to "walk this way" along the south side of the casino and make a left when I get to the elevators. The ground floor of the elevator landings featured coffee machines and other snacks for guests. Due to small crowds and the fact I had to pee, I passed.
I hopped into the elevator, hit 7 and headed up to my room.